Klarna FAQs

What's Klarna?

Klarna is the leading global payments and shopping service provider, from Sweden that takes end-to-end responsibility for your payment. They support 150 million consumers worldwide in over 500,000 online stores, in 45 countries and are very safe to use. They offer customers the option of paying in 3 instalments or the whole amount within a 30 Day period.

I have been asked to go to Klarna's site. Is this correct?

Upon checking out with Klarna you will receive an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. If you do not pay Klarna within the grace period, late fees may apply.

If I Pay via Klarna, does a credit search take place against me?

Neither Klarna nor Studiospares runs credit searches against you that could impact your credit rating. Klarna may run a quotation search which is an enquiry that only you, and other companies, can see and which does not affect credit scoring.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Studiospares. All transactions take place via connections secured with the latest industry-standard security protocols.

How does Klarna Pay After Delivery work?

After Studiospares has sent your order, you will receive an email with payment instructions, telling you when you need to pay, it's typically 30 days after the order is shipped. If you do not have your email to hand, you can contact Klarna's Customer Service here.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna you need to provide your name, address, and email address. For some orders, you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give us the correct details, as otherwise, you will not receive the payment information and so be liable for delayed payment fees.

Why have I not been offered Pay After Delivery?

Although Pay After Delivery is widely promoted it is not always universally available. The Pay After Delivery method is automatically generated by algorithms that are dependent upon a number of factors including the amount of order, the e-store, previous order history, and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

What are my payment options?

You can pay immediately with a debit or credit card (Visa/Mastercard) at the checkout or take advantage of our Pay After Delivery payment option, where you can pay for the goods once you have received them via debit or credit card.

How do I pay for my order?

If you have received your goods and want to pay, either log in at www.klarna.com or click the link from the email Klarna sent you regarding this order. If you cannot log in to pay, contact Klarna's Customer Service here.

Have you received my payment?

If you pay by card, Studiospares will confirm your order right away. If paying by Pay After Delivery, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but have not received the payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com.

What should I do if I want to cancel my order?

If you would like to cancel your order, please get in contact with us either via Phone 02082089930, or by email sales@studiospares.com

I have canceled my order. How long will it take until I receive my refund if I paid by card?

Due to internal systems, it can take up to 4-6 working days for us to finalise the cancellation process. After this, refunds via Klarna can take a further 5-7 working days to appear back to your original payment method.

Can I request delivery to an address other than my billing address?

Yes. When selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address.

With Pay After Delivery, what should I do if I want to return part or all of my order?

If you are close to your Pay After Delivery payment due date, you should also contact our Sales team who will make any necessary adjustments to the statement and provide further help if needed.

What happens to my invoice, when I've returned the goods?

Once we have received and processed the return, you will receive confirmation of this, from Klarna and an updated statement will be closed.

I've received an invoice, but I've not yet received my goods...

With Klarna's Pay After Delivery, you have 30 days to pay, so you don't need to pay right away. If your due date is near and there is no sign of your goods, please call the store to check on delivery. You can also contact Klarna Customer Service so that we can postpone the due date of your payment.

How will I be refunded?

If you have paid for your order with a card, the refund will be made back to the same card. If you paid using a bank transfer, you will need to provide Klarna with your IBAN number in order for Klarna to make the repayment. If you have not paid the invoice yet, then the refund will reduce the invoice or cancel it completely.

I still have questions regarding payment, can I speak to someone at Klarna?

Email us sales@studiospares.com or call 020 8208 9930 Monday - Friday 9.00 AM - 5.00 PM.