Frequently Asked Questions











Delivery Times and Costs

Delivery time and cost depends on the delivery option that you choose at the checkout and whether the items that you order are in stock. Orders made over our phone service have different delivery charges. All Express, Saturday and Same Day deliveries must be completed before 3pm , otherwise they will rollover into the next working day.

The website delivery costs are as follows:

Rate for order up to 20Kg

£6.99 (inc VAT)

Should be with you next working day.
Standard: £4.49 (inc VAT) Should take 2 - 4 working days.
Rate stated below is per 20kg in weight and doubled on quantities thereof
Before 10.30am – Express: £19.99 (inc VAT) per 20kg Should be with you next working day before 10am.
Before 12pm – Express: £9.99 (inc VAT) per 20kg Should be with you next working day before 12 noon.
Saturday or Sunday: £9.99 (incVAT) per 20kg Should be with you the following Saturday or Sunday.
Same Day: Quote needed. London post code only. The goods usually leave us within 2 hours. The option of Bike, Car or Van will depend on the size / weight of the order. Phone orders only.

Different rates apply to Scottish Highlands, Islands off UK mainland and overseas deliveries . Please see our delivery page for more information.

Please note that order over 100kg and some large bulk orders (like Esmono Sound Booths) may incur higher delivery charges. Please call our sales team on 020 8208 9930 for more information.

Orders up to a set value will be marked “ship complete” by default, meaning out of stock items will place your whole order within our backorder system. If you would like these orders split, please get in contact with us.

What is the cut off time for next day delivery?

3pm. The courier companies pick up deliveries from us shortly after 3pm and therefore we cannot ship any goods after this time.

Examples follow below:
Any order that is required the following day must be completed on our system by 3pm.

If you wish to have the goods delivered on a Saturday or Sunday please ensure you order before 3pm on Friday and choose the appropriate delivery option.

An Express delivery ordered on Friday before 3pm will arrive on Monday.
An Express delivery ordered on Friday after 3pm will arrive on Tuesday.

The latest order for Same Day delivery (to a London postcode only) is 12pm.

Can I get goods delivered to a different address from my card address?

If you are placing your first order with Studiospares you may not be able to get the goods delivered to an address which is different from your billing address (card address). This is for security reasons.
If it is not your first order you can choose a different delivery address to which your order is sent.

Do you deliver to my country?

We offer an international service to customers all over the world on a daily basis. We strive to ship goods to anywhere in the world based on the best quote we can find by a professional courier company. If you wish to ship to a country outside of Europe please contact us our sales team on 020 8208 9930 or Email Us to place the order. Please be advised we are not involved with any additional customs or import charges that may incur.

Can I place an order then pick up the goods from the shop?

We offer a click and collect service on all online orders. Please click here for more information.

Why does my delivery cost show £500?

If your delivery cost shows "Heavy-Item Quote Required" please call our sales team on 020 8208 9930 or Email Us
Your delivery address requires us to obtain a quote from the courier company.

Why does my delivery option say “Collection”?

If your delivery option says "Collection" and you did not request this, please call our sales team on 020 8208 9930 or Email Us
There may have been an error using your selected billing and/or delivery address, which we will be able to fix. Please be advised you may be required to make an additional payment.

How do I track my delivery?

You can log in to your account and view your previous / recent orders. You can track your delivery if a tracking number is shown next to your order.

If you have problems tracking you delivery please contact our sales team on 020 8208 9930 or Email Us

What delivery companies do you use?

We use two courier companies. FedEx and DPD While some larger deliveries (such as the PVB or 7-Drawer), are required to go via a palletised delivery, for which we use Chilterns Freight.

I Have Received The Wrong Product, What Can I Do?

Mispicks can happen, even with the most vigilant of checks, if you believe your delivery to be incorrect from your order please get in contact with us. We will require photo proof of the incorrect item(s) and your “Picking Note” so we can investigate.


What is your returns policy?


Please see the Studiospares Returns Policy for full details of our returns policy, or contact us using the below details.


Contact our returns department

Phone: 020 8208 9951

Fax: 020 8450 4390


I am having problems getting something to work. What can I do?

First, read the manual. If you cannot find the information you need, there may be a help file or on-line help available from the manufacturer. Many of our suppliers also have technical support staff with specific product knowledge. They can usually be contacted through the manufacturer’s website.

Check your cables and try to isolate the problem. If you have eliminated all other possible causes of the problem, call our returns department on 020 8208 9951 or email to discuss the fault. We will explore the options and issue a returns number if necessary.

Something arrived damaged. What do I do?

We must be notified of any damage within 24 hours of delivery. Please phone us immediately on 020 8208 9951 or email to discuss the return and be issued with a returns number. If you are phoning outside office hours, please leave an answer phone message with your phone number and order number, explaining the problem.

How long is the warranty?

Studiospares offers a minimum 12 month warranty on all new products. Some manufacturers provide an extended warranty. Always check the manual, as you will usually need to register for the extended warranty within a few weeks of purchase.

I have bought something in-store and wish to return it. Do the distance-selling regulations apply?

No. Distance selling regulations and the “cooling off period” do not apply to in-store purchases. Please contact our returns department on 020 8208 9951 or email to discuss the return.

Does the warranty cover blown speaker drivers?

No. The warranty covers manufacturing defects. Accidental damage, such as blown drivers, is not covered by warranty.

Can Studiospares organise repairs once the warranty has expired?

Not usually. We regret that we are unable to arrange repairs outside of the warranty period. The exception is for Studiospares own-brand products. We generally keep a stock of spare parts for our own products, and may be able to arrange a chargeable repair if an item fails outside the warranty period (usually 12 months). Please contact our returns department on 020 8208 9951 or to discuss the problem.

If I return something am I guaranteed a refund?

Please see our detailed Returns Policy.

No. You must notify us that you intend to return something (020 8208 9951 or email ) and send it back within 14 days of receipt of goods. Goods must reach us complete, unused and with all packaging complete and unmarked. We must examine all goods before we can agree to a refund. Please note that the following are not covered under the right to cancel: Recordable media, computer software. Due to health and safety considerations microphones, microphone pop filters headphones and IEM systems will only be accepted in unopened, security-sealed packaging. "Customised" orders, including cut lengths of cable, custom cables and non-stock special order items are also exempt.

I have bought something by mistake, how do I return it?

Please phone us on 020 8208 9951 or email to discuss the return and be issued with a returns number. It will be your responsibility to ensure the goods reach us complete, unmarked and undamaged. For larger value goods, we recommend an insured service from the Post Office, or contact us to discuss a collection. Collections will be charged at £20 per parcel, or £30 per freight parcel (over 32kg in weight or over 100cm in any dimension).

I have faulty goods, how do i return them?

Please phone us on 020 8208 9951 or email to discuss the return and be issued with a returns number. If you have all the original packaging we may be able to arrange a collection with one of our carriers. If you do not have the original packaging, or the item is outside Studiospares’ 12 month warranty (but still within the manufacturer’s warranty) you will need to arrange return carriage.

I have returned goods to you, how long will it take for the repair or replacement?

Most repairs are carried out by the manufacturer or their service agents, but goods will nearly always need to be returned to Studiospares initially. Repairs usually take 3-4 weeks, but this depends on workload and availability of parts. Some goods can be replaced from stock, which generally takes a couple of days. If a supplier arranges a replacement from their stock, this can take longer.

We will let you know when the repaired or replaced unit is ready for delivery.

I have returned goods to you, why haven't you refunded me yet?

There may be a problem with the return. We will contact you as soon as possible if this is the case.
We try to examine all returns promptly. However, in especially busy periods it can be up to a week before we process your return.

If I return goods to you, will I get a refund for the delivery costs I incur?

This depends on the circumstances. Please phone us on 020 8208 9951 or email to discuss the return and be issued with a returns number. We will discuss return carriage options and arrange to refund return postage costs if relevant.

I want to return goods, can you arrange to pick them up from me?

Please phone us on 020 8208 9951 or email to discuss the return and be issued with a returns number. If the return has been caused by our error, we are usually able to arrange a collection. Otherwise, it will be your responsibility to ensure goods reach us complete, unmarked and fit for sale. Studiospares may be able to arrange collection of unwanted goods during the 14 day "cooling off period". Collections will be charged at £20 per parcel, or £30 per freight parcel (over 32kg in weight or over 100cm in any dimension).

If I bring my return into the shop, can you repair / replace the item while I wait?

Before returning goods to us in person, please phone us on 020 8208 9951 or email to discuss the return and be issued with a returns number. We may be able to tell you on the phone whether we can replace or repair while you wait.

What is a returns number?

A returns number is issued by our staff on 020 8208 9951 or and allows us to keep track of your return as it is processed by our system, or repaired by one of our suppliers.


Do you Price Match other retailers?

Yes. At Studiospares we try to keep our prices as low and as up to date as possible. However, sometimes other retailers have special offers and deals that we can match. We will do our best to match their price.

If you find the same product in stock with another UK company for a cheaper price, then we may be able to match their price. Please call our sales team on 020 8208 9930 or Email Us with the details of where you have seen the price.

We do reserve the right to decline to match a price under certain exceptional circumstances, for example if the other seller has 'over-stocked' an item and chosen to sell at a loss. This is very rare in our experience.

How can I pay?

When ordering over the internet you can pay by any card type. You can also pay via PayPal, Klarna, Apple & G-Pay.
Other ways of paying are Bank Transfer and Cheque.

Can I get a discount?

Everyone in our industry is in “The Trade”. Practically all Studiospares prices are heavily discounted. Some prices are just a few % above our buying in price. We supply huge purchasing organisations, dealers, schools, charities and acknowledge that such purchasers should pay less if they are purchasing larger quantities. Therefore quantity discounts apply to all products and are shown under that item’s code number.

We do have a student orientated section, however, simply sign up to our Student Hub using your .ac email address for access, as some suppliers offer an educational discount.

I do not live in the EU, how can I make an order without being charged VAT?

To place an order without VAT your billing and delivery address must be in a country outside of the European Union, this also applies to the Channel Islands, Gibraltar & Isle of Man. If for any reason you are being charged VAT when this is the case, please contact our sales team on +44 (0)2082089930 or Email Us

What happens if I place an order for something which is out of stock?

If an item is out of stock when you place an order the item will go onto what we call Backorder. This means that we have ordered the goods in for you and are waiting for them to arrive. The standard lead time for this is 7-14 working days. Whilst we endeavour to get the goods as quick as possible, sometimes this lead time can be shorter or longer. Once we have the items we will ship the items to you asap.

If some of the items on your order are in stock and some are out of stock, we will usually send the goods we have in using the delivery option you choose and then as soon as the rest of the goods are in they will follow. This does not incur an extra delivery charge. Please note that orders up to a set value will be marked as “ship complete”.

Please call our sales team on 020 8208 9930 or Email Us at any time to check on your order.

How accurate is the stock indication on the website?

Our website is linked directly to our warehouse and phone ordering system. It is updated every 5 min and therefore as accurate as possible. In very rare circumstances there can be stock clashes. In these cases stock will be assigned on a first-come, first-serve basis.

How long will it take for an item to get back in stock?

If we don't have an item in stock we can usual order it in for you within 7-14 working days. Depending on the goods this can be shorter or longer. Please call our sales team on 020 8208 9930 or Email Us for a more accurate time frame.

We endeavour to keep you up to date with any problems we encounter ordering the goods with suppliers. Sometimes, if there is manufacturing or worldwide shipping problems, the lead time for goods is out of our control.


I Have forgotten my password?

If you have forgotten your password please click the 'Recover Password' link on the login page. Enter your account email address and you will be emailed a link to reset your password.

Do I have to register to buy from your website?

Access to account information and order tracking is only available to registered users. When you register and create a password, it allows you to access your account information. Once entered, your contact, delivery and payment details will be stored and you will not have to re enter them again when you make your next order. You can also track your order status and order history.

Your password is unique to your email address and ensures that your account details remain secure. You can access you account information at any time to edit any of your account details.

Each time you return to this site, remember to sign in using your email and password.

Why can't I log into my account with my correct email and password?

If you have problems when logging into your account please call our sales team on 020 8208 9930 or Email Us
You may be locked out of your account due to multiple log in failures.

My email address says “already in use”, what does this mean?

You can only use an email address with us once. Please call our sales team on 020 8208 9930 or Email Us to check your account details and status.

How do I open a Credit Account with you?

Credit Accounts are available to business customers with a provable financial record. If you wish to open a Credit Account please contact us. You will be required to fill out an application form and fax it back to us.

Why can't I log into my Credit Account?

You may have been locked out of your Credit Account for various reasons such as multiple log in attempts or an old Credit Account. Please call our sales team on 020 8208 9930 to check your account details and status.

To change your password or account details we may need your accounts/finance department to fax/send us an official request.

I have not used your website for a long time, why can't I log in anymore?

We changed over to our new website in August 2020. Due to the integration between our new and old systems there may be problems accessing your account. If you haven’t used your account since this change, you may need to sign up again.



Where is your trade counter / shop?

Studiospares Europe Ltd
19-21 Bilton Way
tel 020 8208 9930


By Car:
Just 5 mins from M1, Junction 11

M1 Junc 11 to Luton. Follow Dunstable RD/A505 towards Town Centre. 3rd exit on 1st roundabout onto Chaul End Ln. Straight over the next 2 roundabouts into Dallow Rd. 2nd left into Bilton Way

By train:

Catch the train from St Pancras International to Luton. Walk to Galaxy centre (Stop G2). Catch the bus X31 to Dunstable and get off at Warren Road. Walk about 3 mins to 19-21 Bilton way.

What are your opening times?

Mon: 9:00am 5pm
Tue: 9:00am 5pm
Wed: 9:00am 5pm
Thu: 9:00am 5pm
Fri: 9:00am 5pm
Sat: Closed
Sun: Closed

Can I come to your shop for a demonstration of the products?

We have a wide variety of products on demonstration in our Luton showroom, including one of our Esmono Booths which you can use to test selected microphones and speakers. If you have specific product demo requirements, please contact our sales team on 020 8208 9930 or Email Us and we will try to accomodate them.

I can't find a product on the website, can you still get it for me?

If you cannot find the product you are looking for on our website, we may still have the item available or be able to order it in for you. Please call our sales team on 020 8208 9930 or Email Us

How can I get a quote for my order?

If you require an official quote please email listing the product codes of the items, the billing and delivery addresses and any other information that would be useful. Or call our sales team on 020 8208 9930.

How do I get technical help?

At Studiospares we pride ourselves on giving helpful technical advice and un-biased opinions. Our sales staff are all passionate and knowledgable about the products that we sell, and they do not work on a commission basis, so therefore do not feel the pressure to sell products you may not need.

Before seeking technical advice please try to find your answers within the product manuals included with your purchase or from the relevant company websites. Most information can be obtained from these sources.

For help and advice with our products please call our technical sales team on 020 8208 9930 or Email Us

Do you repair broken items?

We regret that at this time Studiospares are unable to organise out of warranty repairs.

Do you buy or sell second hand goods?

Studiospares does not buy or sell any second hand goods. We do sometimes have ex-display, b-stock or repaired goods for sale over our trade counter.