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Terms & Conditions


 

User Login

By accepting these terms and conditions you agree that your login details (email address and password) are to be kept private and undislosed to 3rd parties that you have not explicitly given access. It is the user's responsibility to make sure that they are not left logged in and the customer account open for use by others. The user must either close the browser or click the log out link at the top right of the website to log out. Studiospares will not be held responsible for orders placed by third parties due to the account being left logged in. Please make sure when using public computers that you either close the browser or log out after using the website.

Prices

Please Note - ALL prices shown exclude carriage.

Methods and Costs of Carriage

For our delivery rates please refer to Delivery Information.

Collection in Store

If you have paid online using a Card or PayPal and have selected the 'Collect in Store' option, please make sure you have read and understood our collection procedure that can be found here: Click & Collect T&Cs

Account customers (30-Day Inovice) will need to provide a written, faxed, emailed Purchase Order before collecting. The person collecting the goods must bring a copy of this order and identification with them when they collect.

Methods of payment

Goods ordered through our Web Shop and paid for by Credit / Debit card cannot be collected from our Trade Counter. Goods can only be sent to Card Holder's address which is verified before despatch.

Cheque payments: It is still possible to pay by cheque, but please note that the cheque will have to clear before goods can be despatched. This is a slow process, and is likely to delay delivery of your order by 1 to 2 weeks.

Liability: The customer will be responsible for ensuring the goods fit the purpose of the application. Studiospares endeavours to ensure that the information given in this catalogue is correct. We accept no liability in respect of loss arising from errors in the information provided. In no event shall any breach of contract or tort or negligence or failure of any kind on our part or that of our employees be accepted as liability for loss of revenue or consequential loss or damage arising from any cause whatsoever.
This includes any third-party companies we use to provide our services, including, but not limited to, any delays caused by our courier or mailing services.

Studiospares endeavours to make sure this site contains no errors. If errors do exist, we reserve the right to sell at whatever price prevails at that time. E & OE.

Distance Selling Regulations 2000 and Returns Policy.

For your rights under the Distance Selling Regulations 2000 and our Returns Policy please see our returns policy in the FAQ.

Web Order Confirmation

When our system receives your Web Order, it will send you a confirmation email. This email simply confirms that we have received your order and does not amount to a contract between Studiospares and yourself. The contract will be entered into at the point of despatch of goods when we raise a Sales Invoice for the sale of the goods being despatched.

Special Delivery Instructions

Customers requesting special delivery instructions:

Any items left without signature at the customers request are left at the CUSTOMERS OWN RISK. This applies to items left in out houses, at front doors etc.

High value items will not be left in this manner, these items WILL require a signature. If you have any queries about your delivery please feel free to contact sales at: sales@studiospares.com

Out of stock and Pre-order items

Items that are out of stock or pre-order are usually available within 3-7 working days from the point of order. However, there are times where we are unable to fulfil this due to supplier delays. Please note that supplier delays may have an affect on your order. If you wish for us to find out a more accurate timeframe, please feel free to give our sales team a call on 02082089930.

Drop Ship Orders

Please note that in order to fulfil drop ship orders, we will need to send your address and contact details to our supplier so they can send the goods to you.

Fraud Checks

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Price rises

Studiospares endeavours to hold the catalogue price for the life of that catalogue. However although many prices have fallen, others are rising significantly. For this reason, we cannot guarantee catalogue prices. Price quotations are valid for 30 days only.

Discounts

Everyone in our industry is in 'The Trade'. Practically all Studiospares prices are discounted. Some prices are just a few % above our buying in price. We supply huge purchasing organisations, dealers, schools, charities and acknowledge that such purchasers should pay less if they are purchasing larger quantities. Therefore quantity discounts apply to all products and are shown under that item's code number. We run a very efficient operation so have lower running costs. We prefer to pass these savings on to the customer. Many Manufacturers/Importers insist we publish only full list prices. To obtain our actual selling price simply phone and quote the product's code number. Our actual selling price is whatever the computer shows and everyone pays the same price.

Times and Dates of Opening

Monday to Friday 8:30am to 5:00pm.  Open late on Thursdays 'til 8pm. Answer phone on at all other times on 020 8208 9930. Closed for Public Holidays and Bank Holidays.

Contact Numbers
Sales Tel: 020 8208 9930
Sales Fax: 0800 731 3767
Administration Tel: 020 8208 9936 / 34
Administration Fax: 020 8450 4390
Marketing Tel: 020 8208 9943
Email: sales@studiospares.com

Bank information

Barclays Bank. 54 High Street, Ruislip, Middlesex HA4 7AT. Sort Code 20-73-53. Account No 60824046

Studiospares VAT Number

GB 393 7850 07

Copyright Statements

Original Artwork by Studiospares Ltd. Paper catalogue printed by Polestar Chromoworks, Nottingham.

All brand logos, original images, product description copy and any such third party assets are the property of their respective copyright holders.

Website designed and hosted by Exact Abacus Limited, 2014.

Studiospares PRICE MATCH

We promise to match any genuine price offered by our competitors on any item or order from our catalogue.

How does it work?

If you find one of our products in stock elsewhere in the UK at a lower price, simply tell us and we will match that price. Please be ready to tell us the name and telephone number of the company where you saw the lower price.

Are there any exceptions?

Studiospares will endeavour to make NO exceptions. However occasionally certain outlets grossly overstock a product and then have to sell at a loss or sell off end of line products proclaiming 50% off. Studiospares cannot promise to sell at a loss; where a competitor's price is below our buying-in price, we may be obliged to offer a 'best possible deal' instead of matching the price. Please phone to avoid any disappointment.

Studiospares Ltd is an equal opportunity employer.

Secure Credit Card Ordering

Studiospares online purchases take place in a safe environment using the latest security technology to protect our customers.

We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the Internet. We accept payments only from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection.

Your payment details are held in an encrypted format until we process your order. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. The encryption technique we use is the highest standard available for websites.

Our shopping platform has achieved the highest possible industry standard, independently reviewed security audit to achieve Tier 1 PCI Compliance. You can view our PCI compliance certificate by clicking here.

If you would like to read more information on PCI compliance then visit the PCI standards council .

If you have any concerns regarding shopping online with Studiospares then feel free to call our sales team on +44 (0)20 2089930 / 0844 375 5000.Or alternatively email sales@studiospares.com

Disclaimer

Studiospares Ltd. makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our services.

No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.No part of this Web Site is intended to constitute a contractual offer capable of acceptance.

Environmental Policy

Protection of the environment in which we live and operate is part of Studiospare’s values and principles and we consider it to be sound business practice. Care for the environment is one of our key responsibilities and an important part of the way in which we do business.

In this policy statement we commit our company to:

  • Complying with all relevant environmental legislation, regulations and approved codes of practice;
  • Protecting the environment by striving to prevent and minimise our contribution to pollution of land, air, and water;
  • Seeking to keep wastage to a minimum and maximise the efficient use of materials and resources;
  • Managing and disposing of all waste in a responsible manner;
  • Providing training for our staff so that we all work in accordance with this policy and within an environmentally aware culture,
  • Regularly communicating our environmental performance to our employees and other significant stakeholders;
  • Developing our management processes to ensure that environmental factors are considered during planning and implementation;
  • Monitoring and continuously improving our environmental performance.
  • The policy statement will be regularly reviewed and update as necessary. The management team endorses these policy statements and is fully committed to their implementation.

 

Studiospares Ltd Equality and Diversity Policy

Introduction

Diversity encompasses a multitude of areas such as gender, race, disability, physical ability, mental capacity, education, sexual orientation, religious beliefs, values, age, personality, experiences, culture and the way each area approaches work. This list is not exhaustive. Embracing diversity means acknowledging, understanding, and appreciating the differences between individuals and developing a workplace that enhances their value.

Purpose

The purpose of this policy is to ensure that all employees, job applicants and customers at Studiospares Ltd will be treated fairly irrespective of age, gender, marital status, family responsibilities, sexual orientation, colour, race, nationality, religion/belief, ethnic background and disability. We value a diverse customer base and the individuality and creativity that every employee potentially brings to the workforce.

Operating Principles

  • Employees, job applicants and customers will be treated fairly, openly and honestly, with dignity and respect
  • No job applicant or employee will receive less favourable treatment on grounds of age, gender, marital status, family responsibilities, sexual orientation, colour, race, nationality, religion/belief, ethnic background and disability.
  • The application of equality and diversity principles is recognised by Studiospares Ltd to be good employment practice which makes good business sense
  • Employment decisions on recruitment and promotion will be based solely on merit
  • Everyone has the right to work and to do business in an environment free of unlawful discrimination and harassment. Studiospares Ltd will not tolerate discrimination or harassment under any circumstances
  • Disciplinary action, including dismissal action, may be taken against any employee found responsible for harassment or discrimination
  • Any employee who believes they are being discriminated against, victimised or harassed should raise the matter through Studiospares Ltd complaints procedure

 

Responsibilities

This policy is fully supported by the Management Team of Studiospares Ltd . All employees are made aware of the policy and their responsibility in following it.

 

PRIVACY AND DATA PROTECTION

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679)). We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us (called "Subject Access Request"). If you find any inaccuracies about your data we will correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. If you have any questions/comments about privacy, you should contact us.

 

Right to be forgotten: Our system based on a relational database which means that any deletion of the records would heavily impact the integrity of our system, however we can set your account "Active/Inactive" when needed. If you have any enquiries regarding this please contact us. Please note that this right is not absolute and we may have the legitimate cause to override such requests.
Subject Access Request (SAR): You, as a customer (or known as "Data Subject") may request a copy of your information held within our system at any time. We will provide you with a digital/hard copy of that data. If you have any requests please contact us privacy@studiospares.com

 

Our data processors:

Exact abacus Ltd (3EX.net): A third-party ERP system handles our customer data, supplier data, order and shipping data, and our inventory.
Mailchimp: We are using Mailchimp as our email marketing provider and third-party data processor.  We are using double opt-in service for newsletter sign ups. You can read Mailchimp's privacy policy here.
Trustpilot: We are sending you review invitation emails 7 days after your purchase using Trustpilot. You can read Trustpilot data processing agreement here. and their privacy policy here.

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. Google Analytics remarketing will display relevant ads tailored to you based on what parts of the website you have been viewing. This does not in any way identify you or give access to your computer. Google Analytics remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you You can opt out by downloading and installing this add-on for your web browser. https://tools.google.com/dlpage/gaoptout/

You will also have the option to give your consent to us to receive marketing emails when you register on our website choosing the relevant tick boxes.

Studiospares will hold your information for the purpose of administering your account and marketing. If you do not wish to receive marketing information from Studiospares, please contact us via email privacy@studiospares.com

 

Visit our data protection page for more information.