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STUDIOSPARES DATA PROTECTION POLICY

 

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679)). We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us (called "Subject Access Request"). If you find any inaccuracies about your data we will correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. If you have any questions/comments about privacy, you should contact us.

Right to be forgotten: Our system based on a relational database which means that any deletion of the records would heavily impact the integrity of our system, however we can set your account "Active/Inactive" when needed. If you have any enquiries regarding this please contact us. Please note that this right is not absolute and we may have the legitimate cause to override such requests.


Subject Access Request (SAR): You, as a customer (or known as "Data Subject") may request a copy of your information held within our system at any time. We will provide you with a digital/hard copy of that data.

If you have any requests please contact us privacy@studiospares.com

 

Our data processors:

 

Exact abacus Ltd (3EX.net): A third-party ERP system handles our customer data, supplier data, order and shipping data, and our inventory. Read their privacy policy.

 

Mailchimp: We are using Mailchimp as our email marketing provider and third-party data processor.  We are using double opt-in service for newsletter sign ups. You can read our data processing agreement with Mailchimp here.

 

Trustpilot: We are sending you review invitation emails 7 days after your purchase using Trustpilot. You can read Trustpilot data processing agreement here. and their data processing agreement here and their privacy policy here.

 

APC: Third-party courier company processes our customer data. Check their privacy policy.

 

DPD: Third-party courier company processes our customer data. Check their data protection page.

Drop Ship Orders: Please note that in order to fulfil drop ship orders, we will need to send your address and contact details to our supplier so they can send the goods to you.

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. Google Analytics remarketing will display relevant ads tailored to you based on what parts of the website you have been viewing. This does not in any way identify you or give access to your computer. Google Analytics remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

 

You can opt out by downloading and installing this add-on for your web browser. https://tools.google.com/dlpage/gaoptout/

 

You will also have the option to give your consent to us to receive marketing emails when you register on our website choosing the relevant tick boxes.

Studiospares Europe Ltd will hold your information for the purpose of administering your account and marketing. If you do not wish to receive marketing information from Studiospares, please contact us.

 

You can download our full data protection policy from this link.