Returns Policy

The Distance Selling Regulations 2000 and your right to cancel (excludes trade counter purchases).

In accordance with The Customer Protection (Distance Selling) Regulations 2000, Studiospares provides customers with the right to cancel an order within 7 working days of receipt of the goods. You must notify Studiospares of your intention to do so within this 7 day period. Goods must be returned at your cost and liability, unused and as new, complete with all accessories, cables, manuals and software in undamaged original packaging. Goods must be protected for transit by a double box or cardboard outer. Proof of purchase in the form of Studiospares packing slip or invoice must be provided with the goods. Your original delivery charge will be refunded.

Please note that unsealed recordable media and computer software are not covered under the right to cancel. "Customised" orders, including cut lengths of cable, are also exempt.

Damaged Goods / Errors

If you believe that an order may have been damaged in transit to you, please sign for it as "damaged" to the carrier, or refuse to accept the delivery. You must retain all original packaging for examination. You must contact us immediately by phone 0844 8461527 / 020 82089951, fax 020 8450 4390 or email returns@studiospares.com.

You must notify Studiospares of damaged goods within 24 hours of receipt of goods. You must notify Studiospares of any errors in orders within 3 days of receipt of goods.

Defective Items (Warranty Repairs and Guarantees)

Please carefully read all manuals supplied with an item before you report it as faulty. There may be a relevant function that is not immediately obvious. Carriage charges are payable for any item found not to be faulty.

Please note that Warranty provisions do not cover normal wear-and-tear or consumable items such as DJ mixer cross faders, turntable styli or recordable media.

Within 28 days from receipt of goods

If upon return to Studiospares an item is inspected and agreed to be faulty, at the discretion of Studiospares a replacement or refund will be offered. You should notify Studiospares Returns Department to organise collection of suspected faulty goods. Goods must be returned as new, complete with all accessories including manuals, cables and software in the original packaging. Supporting paperwork in the form of a note explaining the suspected problem, and the Studiospares invoice or packing slip must be included. Goods must be protected for transit by a double box or cardboard outer. Please note that replacements or refunds are not able to be processed unless these procedures are followed. Please note that no liability will be accepted for goods returned without original packaging.

After 28 days and before one year from receipt of the goods

If a fault develops during this period, Studiospares Returns Department should be notified of your intention to return the equipment. Studiospares will organise collection, and then return of the equipment when repairs have been carried out. Goods must be returned in original or as good as packaging, eg flight case protection, for warranty repairs to be considered. If upon inspection, the fault is found to be outside of the manufacturer's warranty conditions, a charge will be made for repair of the goods and their subsequent return.

Out of Warranty Period - Repairs

We regret that at this time Studiospares are unable to organise out of warranty repairs.

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