Delivery Information - Web Deliveries.

(Please note that the following delivery information is for orders placed over the website only. Orders placed via phone, fax, email or post have different delivery costs).

Scottish Highlands, Islands, and Northern Ireland

Europe Zone 1

Austria, Belgium, France, Germany, Luxembourg and the Netherlands.

Europe Zone 2

Bulgaria, Estonia, Czech Republic, Denmark, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Spain, Sweden and Switzerland.

Rest of Europe and Rest of the World

PLEASE READ EU & EIRE EXCEPTIONS

UK Mainland

Web Express Delivery (Next Working Day, order must be completed by 3pm):	Ł6.00 + VAT (Ł7.05 incl.)
Web Standard Delivery (2 - 5 Days):	Ł4.00 + VAT (Ł4.70 incl.)

Web Express and Web Standard deliveries must be signed for on receipt. Orders must be placed before3pm. Any orders placed after this time will not be shipped until the next working day. Studiospares cannot be held responsible for delay of receipt of your orderdue to slow internet service.

Web Letter Post (1^st Class):
For small orders (Less than 1kg and less than Ł25 in value)

Ł2.00 + VAT (Ł2.34 incl.)

Timed Deliveries.

Up to 100KG in Weight:

Next Working Day before 10am:	Ł20.00 + VAT per 20kg
Next Working Day before 12 noon:	Ł13.00 + VAT per 20kg
Next Working day PM after 12 noon:	Ł13.00 + VAT per 20kg
Saturday Delivery:	Ł25.00 + VAT per 20kg

Over 100kg in Weight:
These prices are calculated automatically. Prices can be viewed at the Order Summary stage when placing your order.

Please note:
Esmono Sound Booths are subject to special delivery arrangements and charges and are specifically excluded from all the above quoted prices. When ordering Esmono Sound Booths please call for a quotation.

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Scottish Islands, Northern, and R.O.I.

Up to 100kg in Weight:

Standard Delivery (2 - 5 Days):

Ł15.00 + VAT per 20kg

Over 100kg in Weight:
These prices are calculated automatically. Prices can be viewed at the Order Summary stage when placing your order.

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EU & EIRE EXCEPTIONS

Delivery pricing does not apply to certain large or heavier products such as Acoustic Tiles, Acoustic Screens, Rockwool, Computer Desks, Workstations & Esmono Rooms. Please contact us for a quote for delivery of these items.

Europe Zone 1.

Austria, Belgium, France, Germany, Luxembourg and the Netherlands.

Up to 10kg weight:	Ł10 + VAT
10kg - 100kg weight:	Ł20 + VAT

For orders over 100kg orders please contact us for a quote.

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Europe Zone 2

Bulgaria, Estonia, Czech Republic, Denmark, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Spain, Sweden and Switzerland.

0 – 5kg	Ł22.00 + VAT
5.001 – 10kg	Ł44.00 + VAT
10.001 – 15kg	Ł66.00 + VAT
15.001 – 20kg	Ł88.00 + VAT
20.001 – 25kg	Ł110.00 + VAT
25.001 – 30kg	Ł132.00 + VAT
30.001 – 50kg	Ł180.00 + VAT
50.001 – 100kg	Ł325.00 + VAT
100kg – 250kg	Ł600.00 + VAT

PLEASE NOTE delivery pricing does not apply to certain large or heavier products such as Acoustic Tiles, Acoustic Screens, Rockwool, Computer Desks, Workstations & Esmono Rooms. Please contact us for a qutoe for delivery of these items.
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Rest of Europe and Rest of the World.

For the rest of Europe and worldwide please call for a quotation.
The delivery charges displayed on the Order Summary page are only nominal and will not be the price we charge.

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Type here for instant assistance from one of our Technical Sales Advisors!

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Hello Ben, just to say thanks very much for such a prompt response to my issue. Sorted. You and your company set a fine example of optimum and efficient use of the very technology you are selling. cheers, Mark Challinor

Mark Challinor

Many thanks for resolution of my problem .. faith in Studiospares restored .. looking forward to many more years of business.. from a loyal customer since the Camden days .. Ben

Ben M.

March 2007

I received my Sennheiser E604 microphone this morning. Thank you for your superb service.

Mr C.W.

Just wanted to say thanks for an amazingly quick delivery - less than 24 hours, and I didn't even select any special delivery options. Thanks very much!

Mr M. Smith

Quite possibly the best Ebayer ever!! Absolutely superb!!! THANKS.

Mr P.P.

Hi Ben I would just like to thank you for the prompt way that you dealt with my query. Replacement microphone arrived safely yesterday, he now has it all set up and is well pleased. Once again many thanks with all your help Regards Joy Vallis

Joy Vallis

I have to say that I was blown away by the service I got on the phone yesterday in response to my problem. I'd be grateful if you could pass my thanks to Ben for his common sense approach to problem solving. It makes such a refreshing change to deal with a company who offer practical solutions to a Customer's problem and then sort it so quickly. Just really cool service! Thanks again. Carl.

Mr C Ashwin

Hi Paula, Thanks for your answer. I consider your shop as a very good option to buy my equipment and will recommend it to my friends (although I live in Spain). I don´t know what I´ll buy finally, but I really appreciate your interest, it is very important for a webshop. Thanks again, Ruben.

Ruben Medrano, Composer/Vocalist/Guitarist

Rod Baxter was so pleased with the customer service that he received from Studiospares that he wrote us a card, which according to the Studiospares Operational Manager Mike, had one of the most beautiful handwriting that he has ever seen. This is what Rod wrote: Dear Ben, just a short note to say to you and your colleagues in sales. Thank you for your friendly helpful efficient service. It is so refreshing not to be confronted with “yeah wadya want….tough, you’re stuffed mate’. All the best from North Yorkshire, Rod Baxter.

Rod Baxter

Hi, I just wanted to say how fantastic your products and service are. I'm setting up a new company call Web Vocal we do ultra high quality voice recordings for other companies web sites. I needed a USB mic at home to do some training and test work with the actors I use (we always record in studios for client work). Studio Spares delivered the Mike and a AWESOME FREE STAND next day. As you can tell I am a very happy customer.

A L Ward

July, 2009

I phoned you yesterday regarding a replacement lead for Beyer DT100 headphones. The advice and assistance I received was superb, from a very helpful and enthusiastic member of staff. The excellent quality lead (far better than Beyer's) arrived next day, in under 24 hours, complete with your fantastic catalogue. An absolute pleasure dealing with you and I look forward to again in the future.

Johnny C.

Thanks Ben, you are a Star! I hope your bosses know your worth and how much goodwill you are earning for the company. I know that I will recommend Studiospares to all my colleagues in the music business and at Church. Best wishes Alan Taylor

Alan Taylor

Thank you for your excellent service. The goods arrived on time and in good order. The service you gave was in sharp contrast with a previous supplier for the same items who delayed with so many excuses that I cancelled the order. You were recommended by two friends who have done a lot of business with you.

Mr T.E.

Hi Ben, just to finish this 'saga' on a high note, everything has arrived safe and sound (and beautifully packed!. This has renewed my pleasure in dealing with your excellent company and comprehensive service. Long may you remain in business!

Dianne

I recently ordered some leads from your company. I was pretty vague on what I was wanting to order, however the gentleman was very helpful and patient and my shipment was sent to me. When received I realized that it was the wrong lead. I was advised to return the item and a replacement would be sent out to me (correct lead). I would like to send my absolute credit to your staff and their product knowledge. My experience with your company deserves commending. From this moment I will endeavour to direct business your way.

Stephanie M.

Hi I just wanted to say a heartfelt thank you for getting these two orders to me here at my studio in France so swiftly and efficiently. I am used to your outstanding next day service in the UK but didn't guess it would be as fast making it out here as well. 3 days from placing the order to my door in a village in the middle of France is superb going! I believe you are the most reliably quick internet delivery service I have ever had the pleasure of doing business with. You would always be my first choice for this reason alone, never mind the amount of stock and the competitive pricing.

Mr H.G.

London

Review: As the house engineer at the Flowerpot in Derby I had decided it was time to refit my old wedges with new drivers and horns after realising gradually increasing problems with the on stage sound and the odd grumble from the artistes. Refitting them with new drivers and horns was one option but chose to buy and try out just one of these Studiospares monitors to begin with. Wow what a difference and virtually no more problems on stage. I have now bought three and plan to purchase more shortly. Sid the soundman Product Sku: 248450 Product Name: Studiospares Auditorium 212Mb Stage Monitor (Single) Rating out of 5: 5

Sid The Soundman

I just received the free headphones omitted from an order I placed before Christmas. I did mention this in an earlier email but wasn't too worried if there were no more in stock. However, someone took the trouble to send these out to me. Can I just say then, that it's little touches like this that will ensure my custom in the future. Best wishes for 2010.

Pete Springfield

Please pass on my regards to all your staff for a wonderful service which has now seen me fully musically fulfilled again! I can't praise you highly enough for the speed at which this order was completed (and the price too!) Many thanks and I'll be recommending you without hesitation Regards Phil White

Phil White

Thanks to yourselves and your carriers for the efficient handling of my recent order. Quick delivery, good tracking info…great service all round as usual. Much appreciated.

Steve B.

Hi, Can I just say you are without doubt the best at what you do ;-)) This is the best service I have ever had, you deserve a massive Beer ;-)) All the very best. M.R

Mr M.Rose

Dear Michael R Dowsett, Someone recommended your business to me. What he never told me was the degree of competence and excellent customer service would be afforded me. From one of my initial conversations with your staff whatever doubts i had were patiently addressed. Of note is someone i spoke to called Russell...his ability to induce calm within stress is quite profound.Whereas i had episodes of being flustered due to not understanding studio tchnology etc,he would gently educate me. Also he made me feel like i was the only customer for the day despite me knowing that was clearly not the case. As a result of speaking to him i followed through with my intentions to buy in which i encountered someone called Paresh at the sales counter. Again a very pleasant and professional person. Despite times when i would of given up if i was a sales person serving me, he would gently and patiently help me to navigate all my questions and frustrations. Certainly in these two members of staff i consider you fortunate. I know how discouraging bad attitudes are and it is within this context that i will easily recommend "Studio Spares" as a place of choice. Kind regards, Michael Mckenzie

Michael Mckenzie

Known this company for years, items arrived next day 100% recommended.

ebayer-jbforce

Hi Guys I haven't been to the website in some time and was very pleasantly surprised at the improved look and interface of the whole thing. My order was submitted after midday but arrived the following morning - all present and correct - 21 hours completion time I make it! A total success even in this day and age. I received an email from you telling me my order had been shipped literally 15 minutes after my paypal payment was accepted! Just fabulous - thanks so much. My only complaint now is that seeing as the website is so good, I have less reason logically and more reason ethically to not have a catalogue knocking about at home. I shall have to find some other reading material for the smallest room in the house!

Mr R.W

Hi Ben, The Yamaha mixer arrived this morning, very nice little bit of kit and I'm very pleased with it. This is just a quick note to thank you for your help both with the return and expediting the other equipment - I was very impressed with the friendly and professional service I got from you and will certainly be using Studiospares in the future. Best wishes Aidan

Aidan Goldstraw

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